Refund policy

Thank you for shopping with ClearHaven.

Because our products are delivered digitally and become accessible immediately after purchase, all sales are generally final. We do not accept returns or exchanges for digital products once they have been downloaded or accessed.

Refund Eligibility

While we generally do not offer refunds for digital products, we understand that exceptional situations may arise. Refund requests may be considered if:

  • You were charged more than once for the same purchase.

  • You purchased the same product multiple times by mistake.

  • You experience a technical issue that prevents you from accessing your purchase, and we are unable to resolve the issue within a reasonable time.

Refund requests must be submitted within 7** days** of purchase.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Accidental purchases.

  • Change of mind.

  • Purchasing the wrong product.

  • Failure to read the product description before purchase.

  • Incompatibility with software or devices not listed as supported.

Technical Assistance

If you experience any issues accessing or downloading your purchase, please contact us before requesting a refund.

Contact Us

If you believe you qualify for a refund or need assistance with your purchase, please contact us at contact@Clearhavenguides.com with your order number and a description of the issue.

We aim to respond to all inquiries within 3 business days.

ClearHaven reserves the right to review refund requests on a case-by-case basis and may decline requests that do not meet the conditions outlined in this policy.